Question 1

How do I know if I need a plumber or if it's a DIY fix?

Accepted Answer

Minor issues like a dripping faucet or a running toilet can often be DIY fixes. But if you're dealing with low water pressure throughout the house, discolored water, slow drains in multiple fixtures, or any sign of a leak inside walls or under the slab — call a licensed plumber. Attempting complex repairs without the right tools or knowledge can turn a small problem into a costly one.

Question 2

Are you licensed and insured in Texas?

Accepted Answer

Yes. Alberto Plumbing is fully licensed by the Texas State Board of Plumbing Examiners and carries general liability insurance and workers' compensation. We're happy to provide our license number upon request. Always verify a plumber's license before hiring — it protects you if something goes wrong.

Question 3

Do you offer free estimates?

Accepted Answer

Yes, we offer free estimates on most plumbing projects. For straightforward jobs like water heater replacement or drain cleaning, we can often give you a quote over the phone. For larger projects like repiping or sewer line repair, we'll schedule a time to assess the job in person before providing a written estimate.

Question 4

What areas do you serve?

Accepted Answer

We serve Austin and the greater metro area including Round Rock, Cedar Park, Pflugerville, Georgetown, Kyle, Buda, Leander, Manor, Hutto, Lakeway, Bee Cave, Dripping Springs, San Marcos, New Braunfels, Bastrop, Elgin, Taylor, Wimberley, and Marble Falls.

Question 5

How long does a water heater last?

Accepted Answer

Traditional tank water heaters typically last 8–12 years. Tankless water heaters can last 20 years or more with proper maintenance. If your unit is over 10 years old, showing signs of rust, making popping or rumbling noises, or not heating water consistently, it's time to consider a replacement. We install both tank and tankless models.

Question 6

Should I get a tankless water heater?

Accepted Answer

Tankless water heaters are a great investment for most Austin homes. They heat water on demand so you never run out, use 20–30% less energy than tank units, and last nearly twice as long. The upfront cost is higher, but the long-term savings and convenience make them worth it for most families. We can help you choose the right size and model for your home.

Question 7

Why is my water heater making a popping or rumbling noise?

Accepted Answer

That sound is usually caused by sediment buildup on the bottom of the tank — a common issue in Austin due to our hard water. As the burner heats the water, it has to work through the sediment layer, creating those noises. Flushing the tank annually can prevent this. If the buildup is severe, it reduces efficiency and can shorten the unit's lifespan significantly.

Question 8

Why do my drains keep clogging?

Accepted Answer

Recurring clogs usually mean there's a deeper issue than surface buildup. Common causes include grease and soap accumulation in kitchen lines, hair and soap scum in bathroom drains, tree root intrusion in main sewer lines, or aging pipes that have corroded and narrowed. A professional drain cleaning with hydro-jetting clears the entire line — not just the immediate blockage.

Question 9

How do I know if I have a sewer line problem?

Accepted Answer

Warning signs include multiple drains backing up at the same time, gurgling sounds from toilets when you run the sink, sewage odors inside or outside the home, wet patches in the yard, or unusually lush green grass over the sewer line path. These symptoms often point to a blockage, crack, or collapse in the main sewer line. We use camera inspection to diagnose the exact problem.

Question 10

Can tree roots really damage my sewer line?

Accepted Answer

Absolutely — and it's one of the most common sewer problems in older Austin neighborhoods. Tree roots naturally seek out moisture and can infiltrate tiny cracks in clay or cast iron pipes, then grow to completely block or break the line. We can clear root intrusions with hydro-jetting and, if the damage is severe, replace the affected section of pipe.

Question 11

How do I know if I have a hidden water leak?

Accepted Answer

Signs of a hidden leak include an unexplained spike in your water bill, the sound of running water when everything is off, warm spots on the floor (possible slab leak), damp or discolored walls or ceilings, mold or mildew smell, and low water pressure. We use electronic leak detection equipment to locate leaks precisely without unnecessary demolition.

Question 12

What is a slab leak and how serious is it?

Accepted Answer

A slab leak is a leak in the water lines running beneath your home's concrete foundation. They're serious — left untreated, they can erode the soil under the slab, cause foundation shifting, promote mold growth, and drive up water bills dramatically. Austin's expansive clay soil makes slab leaks more common here than in many other parts of the country. Early detection and repair is critical.

Question 13

When should I consider repiping my home?

Accepted Answer

Consider repiping if your home has galvanized steel pipes (common in homes built before 1970), you're experiencing frequent leaks in multiple locations, your water has a rust or metallic taste, water pressure is consistently low throughout the house, or your pipes are visibly corroded. Whole-home repiping with PEX or copper is a long-term investment that eliminates recurring pipe problems.

Question 14

How much does a plumber cost in Austin?

Accepted Answer

Plumbing costs in Austin vary by job type. Minor repairs like fixing a leaky faucet or unclogging a drain typically run $100–$300. Water heater replacement ranges from $800–$2,000 depending on the unit. Larger projects like repiping or sewer line repair can range from $3,000 to $10,000+. We provide free estimates so you know the cost upfront — no surprises.

Question 15

Do you offer financing?

Accepted Answer

Yes. We offer financing through Wisetack, which lets you split the cost of plumbing work into manageable monthly payments. Checking your rate takes just a few seconds and won't affect your credit score. Financing is available for most projects $500 and up. Ask us about financing options when you request your estimate.

Question 16

What counts as a plumbing emergency?

Accepted Answer

A plumbing emergency is any situation that poses an immediate risk to your home or health: burst pipes, major water leaks, sewage backup into the home, no hot water in winter, gas line issues, or a water heater that's leaking or making dangerous sounds. When in doubt, call us — we'd rather help you assess the situation than have you deal with serious water damage.

Question 17

What should I do while waiting for an emergency plumber?

Accepted Answer

First, shut off the water supply. For a localized leak, turn off the shut-off valve under the sink or behind the toilet. For a major leak or burst pipe, turn off the main water shut-off (usually near the water meter or where the main line enters the house). Then call us at 512-429-6933. Don't use electrical appliances near standing water, and document the damage with photos for insurance purposes.

Question 18

Do you offer 24/7 emergency plumbing?

Accepted Answer

We accept emergency calls outside regular business hours. Our standard hours are Monday–Friday 8 AM–7 PM. Saturday service is available by appointment. For after-hours emergencies, call 512-429-6933 and we'll do our best to get to you as quickly as possible. Emergency and after-hours calls may be subject to additional fees.

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